Privacy Rules

The principles of processing client data. 
This document sets out the objectives, content, processing and confidentiality of processing client data at Citycider OÜ.

Who is a client?
A person, who orders Citycider OÜ product and uses our e-shop.

What are client data? 
Client data is any information that Citycider OÜ has about their client (for example, the client’s  contact information, transaction information).

What does processing client data mean?
Processing client data means any transactions having to do with client data (including the collection, recording, organisation, storage, adaptation or alteration, disclosure, giving access to client information, retrieval and consultation, use, disclosure by transmission, dissemination, alignment, blocking, erasure or destruction).

Who is a data controller?
The client data controller is Citycider OÜ (Reg nr. 12748991, Murumäe tee 54, Juuliku küla, 75512 Saku county, Estonia ). The data processor is  Itella SmartPOST OÜ.

Who are third parties?
Third parties are legal or natural persons, who are not either the client or the data controller.

Processed data 
Citycider OÜ collects the following client data:
First and last name/company name;
Company`s registry code;
Place of residence/location;
Account number;
Contact information; 
Transaction data (information about the client’s purchases); 
Data about habits, preferences and satisfaction (for example, information about how actively products are used, which products are used, and client satisfaction or complaints);
For any data not listed in this Consent, Citycider OÜ has the right to process them as stipulated in the law.

What is the objective of data processing?

Citycider OÜ processes client data to:
Fill a client’s order;
Protect their violated or contested rights;
Better understand the clients’ expectations and through that offer the clients suitable and good quality products;
Fulfill their legal obligations.

In which cases does Citycider OÜ disclose client data?
Client data is confidential, it cannot be disclosed or published, and Third parties cannot be given access without the client’s prior consent, except in cases stipulated in the law. 
Citycider OÜ has entered into confidentiality agreements on disclosable information with shipping companies.

How does Citycider OÜ use client data in providing services?
Citycider OÜ sends Clients offers on products. 
The Client has the right to contact Citycider OÜ at any time to notify the company of not wishing to receive any more personal offers. 
How to change your client data and request for ending their processing?
The client has the right to access their client data via e-mail info@citycider.ee. 
The client has the right to demand that his/her data processing is stopped and/or the collected information is erased if the right is set out in the Data Protection Act or any other legal act.

Where can I get additional information about processing client data?
If you would like a more detailed explanation of how your data is processed, please write an e-mail to info@citycider.ee. We will respond to your e-mails during working days from 09.00 to 17.00.